Service 01

DL4 Administration

Ongoing ownership of your DecisionLender 4 decision engine. The configuration work that usually falls through the cracks between IT and lending, handled by one person who knows the platform.

Retainer scope

Included categories, not an hour pool.

Capacity is defined from day one as scope categories plus a 2 hour response SLA. Generous by design. Work outside these categories is scoped as project work.

  • Configuration and rule changesDecision engine updates made deliberately, tested, and documented rather than queued behind everything else IT owns.
  • Compliance updatesIncluding High Priced Mortgage Loan rules on home equity products, implemented in the engine rather than tracked on a spreadsheet.
  • Vendor coordinationWorking with MeridianLink and adjacent vendors so tickets, releases, and configuration questions do not stall lending.
  • Operational administrationDay to day DL4 ownership in place of a dedicated LOS administrator, or alongside internal staff who already have a full plate.
  • Advisory within the engagementGuidance on decisioning design and change impact, inside the retainer rather than billed as a separate opinion.
Pricing

Band by assets. Place by workload.

Asset size sets the public price band. Discovery places you inside it using product count, indirect complexity, change velocity, and integration surface, not AUM alone.

Tier 1 Under $500M $3,500 to $5,500 per month
Tier 3 $2B and above $8,000 to $12,000 per month

Discovery call $850 flat fee, separate from the retainer. New retainers start with a three month initial term, then true up. Project work outside retainer categories $160/hr.

Next step

Start with a discovery call

An $850 flat fee look at your current DL4 configuration. Scope categories, band placement, and next steps confirmed before any retainer begins.